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If we ever stop trading

If you ever need to move on, we will make the handover straightforward.

If we stop providing the service

If Carbon Design stops providing your services, we will provide the information and exports reasonably needed to move them elsewhere.

  • Your domain remains registered in your name and can be transferred to a registrar of your choosing.
  • You receive a complete export of your website — files, database and any content we hold — in a standard, portable format.
  • We will provide available mailbox exports and the DNS information needed for a new provider to take over.
  • You receive documentation of your DNS records, so nothing has to be reconstructed from memory.

Keeping the move practical

We keep the details needed to identify your services, and domains are registered to the customer rather than to the studio. That means a move should be an orderly handover, not a fight over ownership.

What this does not cover

A sudden failure at an underlying provider or data that cannot be recovered from that provider. It is a commitment to help you move where the service and data are available.

It does not create a right to compensation. It is a commitment about access to your own property and data, not an indemnity.

Where this lives

It forms part of our terms of service.