Terms of service

Who we are

Carbon Design Solutions is the trading name used for the services in these terms. It is a sole-trader business, not a limited company. Where these terms say “we” or “us”, they mean Carbon Design Solutions.

The sole trader is Toby Searchfield. Address for service: 110 Bristol Road Lower, Weston-super-Mare, BS23 2TP. You can contact us at hello@wearecarbon.co.uk.

What you are buying

One Page, Small Site and Full Site are either monthly subscriptions with a twelve-month minimum or one-off purchases priced at twelve monthly payments. Monthly subscriptions include the stated monthly changes allowance; one-off purchases do not. A holding page is built free with £10/month rolling hosting and has no monthly changes allowance. Hosting is a service billed monthly or annually in advance. Domain registration is an arrangement with a registry that we make on your behalf. Email is provided with a hosting plan and is not sold separately.

We resell the underlying hosting platform. Your contract is with us, and we remain responsible for the service you receive.

Prices and renewals

The price you sign up at is the price you renew at. We do not operate introductory rates that increase.

If a published price has to change, existing customers get at least 60 days' written notice before the new price applies to them.

Prices are stated in pounds sterling and are the amount charged. Carbon Design is not currently VAT registered, so no VAT is added. If that changes, prices will be restated and existing customers told before it takes effect.

Payment

Your card is authorised when you order and captured once the service is provisioned. If provisioning fails, the authorisation is released rather than charged and refunded.

Domain registrations are captured immediately, because the registry fee has already been paid and cannot be recovered.

If a recurring payment fails, we will contact you. We may suspend the affected service after notice; a failed payment does not automatically delete customer data.

Cancellation and refunds

Monthly plans can be cancelled any time and stop at the end of the current period. Annual plans run to the end of the period paid for.

Consumers have a statutory right to cancel within 14 days of a distance contract. Because our services start immediately, you will be asked to acknowledge that this right is lost once provisioning begins. A domain already registered is non-refundable, and we show you that amount before you order.

Web design subscriptions carry a minimum term stated at purchase. Cancelling within it requires payment of the remainder of that term. A buyout may be agreed instead, priced on request, and costs less once the minimum term is served.

Your responsibilities

You are responsible for the accuracy of what you tell us, including registrant details, and for the legality of what you publish or send.

You confirm that content you supply — text, images, logos, testimonials, claims about your business — is accurate and that you hold the rights to it. We will not invent factual claims on your behalf.

Keep your account credentials secure, and tell us promptly if you think they have been compromised.

Our responsibilities

We will provide the services with reasonable skill and care.

We take daily backups and keep them 30 days. Keep your own copy of anything irreplaceable.

You can get your own data at any time, in a portable format, at no charge.

If we stop trading

The continuity commitment published on our site is incorporated into these terms and is binding: within 14 days and at no cost, your domain is released to you and you receive complete exports of your website, database and mailboxes.

Any change to that commitment requires 60 days' notice.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability in any twelve-month period is limited to the amount you paid us in that period. We are not liable for loss of profit, business, goodwill or data, except where it results from our failure to meet the obligations above.

Changes to these terms

Material changes are notified at least 30 days in advance; changes to pricing or the continuity commitment, at least 60 days.

The version in force when you ordered is the version recorded against your order.

Domains

Domains are registered with you as the registrant, using the details you provide. We do not hold domains on your behalf.

Registering a domain binds you to the rules of the relevant registry — Nominet for .uk, and ICANN-derived terms for .com, .net and .org. We register through our upstream provider, who is the registrar of record; your commercial relationship stays with us.

Registries require registrant details to be accurate and current. False details can lead the registry to suspend or cancel the domain, which is outside our control. Tell us when your details change and we will update the register.

Domains renew annually at the price shown when you bought them. If a renewal payment fails, we will contact you before a domain lapses. A domain that has been registered cannot be refunded because the registry fee is already paid.

You can transfer a domain away at any time, free. We provide the authorisation code within three working days of your request.

We do not automatically register internationalised domains containing non-Latin characters, premium or aftermarket names, or extensions where we do not hold a verified cost price. We quote those by hand where possible.